Customer Service Representative

Remote & Hybrid Available!

Salary: $45,000 - $75,000/year 

**Full Time Only**

About us:

The Rotolo Agency assists individuals with virtual enrollment in benefit programs such as life insurance and supplemental benefits. An exclusive company that usually works with union members & licensed professionals for over 70 years. Competitive sales arena with room for unlimited growth & advancement within the company.

Job Description:

As a Customer Service Representative you will collaborate with core team members as well as across departments to navigate clients’ needs and deliver optimal results. We are looking for someone with a history of success interacting with clients, building strong relationships, and practicing client advocacy. Our ideal candidate is someone who is committed to growth, eager to learn, and thrives in a fast-paced environment.

This position is a natural fit for high achievers who are seeking stability and upward mobility within a well-established, internationally growing company. Successful candidates will be mentored by top-level leadership to apply their current skill-set to our business practices, with the autonomy to take complete ownership of their role; opportunity for rapid advancement based on results.

Direct sales experience is not needed, but we ARE looking for candidates with stellar communication skills and a tremendous work ethic.

The Ideal Candidate Can:

  • Identify and respond to client needs.

  • Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in.

  • Anticipate the needs of candidates and address them accordingly.

  • Strive to improve customer satisfaction through excellent customer service.

  • Establish relationships with new customers.

  • Excellent accountability.

  • Be coachable and open to learn 

Qualifications:

  • Excellent oral and written communication skills.

  • Confident and charismatic approach to people.

  • Excellent customer service and customer engagement.

  • Works well with others and individually.

  • Strong work ethic and drive to succeed.

Compensation $$$:

  • Weekly Pay

  • Weekly Bonus

  • Monthly Residual Income

***ADVANCEMENT OPPORTUNITIES AFTER 90 DAYS***

Benefits Coordinator

Coordinate member benefits while providing long-term and short-term financial solutions.

Sales Representative

Use sales skills to communicate with members and design the best coverage for them and their families that achieves their financial goals.

Customer Service Rep

Helps families understand their existing coverage and benefits, as well as helping them understand any gaps.